About the job
Control Group International are specialists in the specification and installation of integrated electronic systems predominantly to the commercial market. The IT Support Consultant/Customer Service Consultant role is a highly responsible position which requires someone who has the ability to effectively manage client expectations, take ownership of tier 1 (remote support) to tier 3 (action a field engineer to site) calls, and support cases/faults ensuring the effectiveness of client systems, and enhancing the company’s excellent reputation.
Ideal location - Bollington Cheshire
The company’s head office is based in the picturesque village of Bollington in Cheshire, where this role will be based and predominantly carried out.
Key responsibilties of the role include:
Whilst the exact responsibilities will vary, the main duties of the role can be summarised as follows:
- To maintain a high degree of customer service for all support queries and adhere to good service management principles.
- To take ownership of user problems and be proactive when dealing with user issues.
- To log all calls on our support desk software and manage the ticket system effectively.
- Deal with administrative activities professionally and in a timely manner.
- Liaise with field engineers, installation programs, maintenance and warranty programs.
How to apply
If you are interested in applying for this role please send us your CV and covering letter.
IT Support Consultant
- Life Cover
- Pension